Refused admission – FUMING

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  • #203042

    Apologies for the rant, but suffice to say I’m fuming

    Season ticket rejected this morning at all the D entry turnstiles. Was told it was “not valid” (WTF???) and was refused entry.

    About to complain to club, but unless I get an apology and a refund or credit for today’s game, sad to say I won’t be renewing next season. Sad way to end the season ticket journey after 20 years but so be it.

    Anyone else had trouble entering today or is it me being singled out?

    #203044
    cup winnerscup winners
    Player

      Soon find out pal in a bit , if I do get refused you’ll hear it from the stands

      #203055

      Apologies for the rant, but suffice to say I’m fuming

      Season ticket rejected this morning at all the D entry turnstiles. Was told it was “not valid” (WTF???) and was refused entry.

      About to complain to club, but unless I get an apology and a refund or credit for today’s game, sad to say I won’t be renewing next season. Sad way to end the season ticket journey after 20 years but so be it.

      Anyone else had trouble entering today or is it me being singled out?

      I’ve no doubt you will receive an apology at the very least. But to say you’re not renewing again due to one ticketing error :negative:

      #203057
      skeggyskeggy
      Player

        The 2 free tickets I got for my sons mates wouldn’t scan but they let them in anyway 🤷‍♂️

        #203058
        MR BrownbillMR Brownbill
        Player

          Have season tickets for myself and older granddaughter and got the free one for 5 year old. Eldest went through turnstile with season ticket…..youngers ticket wouldn’t scan. Jobsworth on turnstile examined ticket, concluded barcode was faded and point blank refused admission. I was F####### blazing.Told me to walk round to ticket office with the little one whilst oldest was in ground. I kicked a stink up and refused to move until a man who seemed to be watching the turnstiles for issues took charge. Examined ticket, photographed it then led us to corner of east Stand and through access doors. He was brilliant and so polite. Women on turnstile was a complete dick.

          #203059

          Have season tickets for myself and older granddaughter and got the free one for 5 year old. Eldest went through turnstile with season ticket…..youngers ticket wouldn’t scan. Jobsworth on turnstile examined ticket, concluded barcode was faded and point blank refused admission. I was F####### blazing.Told me to walk round to ticket office with the little one whilst oldest was in ground. I kicked a stink up and refused to move until a man who seemed to be watching the turnstiles for issues took charge. Examined ticket, photographed it then led us to corner of east Stand and through access doors. He was brilliant and so polite. Women on turnstile was a complete dick.

          Sorry you’ve had the same experience as me, but proves there were serious problems “today” with both the ticket entry system and the staffing.

          I’ve sent in a complaint and will be pursuing the matter much further if I’m not compensated.

          #203060
          BullittBullitt
          Player

            No problems with ST’s or entry but the queues at the East Stand were ridiculous, only 2 gates open at 12.20pm the queue was backed up all the way to the Dougie bridge then a quarter of the way down to the South Stand. (No queues at the South Stand gates)

            They decided to open other gates further down the East at 12.30pm kick off time lots of fans missing the first 10-15 minutes of the game, not good enough!

            Fuck the EFL

            #203061
            vincehillvinceHill
            Player

              The queues outside the east stand were unbelievable but sure I noticed closed turn styles that were opened swiftly afterwards.
              The two ticket deal is all well and good if the logistics are in place but I feel they aren’t at present.
              Another moan of mine is the queues for food and drink , the demand for this is massive but again I saw serving areas empty ???
              I first sipped my pint as the second half commenced and missed the second goal as did many others.
              I’m not sure if they have charge of the catering but if they are or when they get it back then have a look at this area of the business because from what I saw many many supporters want and require this service.
              Get more serving areas built around the place.
              that said a good performance yesterday and hopefully some new season tickets will be sold on the back of it.

              • This reply was modified 3 weeks, 6 days ago by vincehillvinceHill.
              #203063
              Troy McClureTroy McClure
              Player

                Got free tickets for my daughter and her partner for the East stand, daughter got in no problem but her partner’s ticket was refused. However the turnstile operator, after checking said ticket, allowed her access only to then find massive queues at the food counter which resulted in them missing the first ten minutes of the game.
                They went back down to the concourse for more drinks at the half time whistle only to once again miss the first eight minutes of the second half, including the goal.
                Needs sorting.
                :-(

                #203064
                ItaliaItalia
                Player

                  What has happened here , quite clearly , is that a’ free ticket ‘ has been issued for your seat .. the holder of this has gone in before you .. therefore the ticketing system has declined your admittance .. human error in the ticket office .. not the ticketing system ! :scratch:

                  • This reply was modified 3 weeks, 5 days ago by ItaliaItalia.
                  • This reply was modified 3 weeks, 5 days ago by ItaliaItalia.
                  #203065
                  ItaliaItalia
                  Player

                    B

                    • This reply was modified 3 weeks, 5 days ago by ItaliaItalia.
                    #203069
                    cup winnerscup winners
                    Player

                      Makes a change me not moaning, I had no issues.
                      As for the free tickets? rather than print your ticket to paper couldn’t you have scanned the .PDF on your phone ?, just a thought

                      #203121

                      Hi there Leyland Latic.
                      Have you had an explanation & apology yet ?

                      We can’t afford to lose loyal fans :cry: :cry: :cry:

                      #203122

                      Hi there Leyland Latic.
                      Have you had an explanation & apology yet ?

                      We can’t afford to lose loyal fans

                      Hi. I received an acknowledgment within 15 min of the ticket office opening last Monday, saying my complaint had been passed to the “Ticket Office Manager” for action.

                      10 days later, as of now, nothing, not a dicky bird.

                      If they can’t be bothered, then neither can I.

                      To think how close I was to joining this Fans Fund thing, so glad I didn’t waste my money.

                      Sorry to say I’m done.

                      #203124

                      This needs raising above the head of some teenage Ticket Office Manager !
                      I’m certain Shaun Maloney would take an interest, because the first thing you have to do is make sure that you retain current season ticket holders before you try to attract any more.

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                    Forums Latics Crazy Forum Refused admission – FUMING